Refund & Cancellation Policy

Last updated: 21 August 2026

This policy applies to programming consulting engagements offered by Service Ambercore: mobile app codebase audits, release readiness reviews, and facilitated checklist sessions. It does not cover physical goods, software licenses, or subscription products — we do not sell those.

Eligibility

Refunds are assessed per the engagement letter and the rules below. Website fee tables are informational; the signed scope and invoice control.

Booking deposits

A deposit may be required to reserve reviewer calendar time. Deposits are credited toward the engagement fee when work proceeds.

Cancellation by the client

• More than 10 business days before the agreed start date: deposit refunded in full minus any non-recoverable third-party costs already approved in writing (rare).
• 5–10 business days before start: 50% of the deposit is refundable.
• Fewer than 5 business days before start, or after kickoff materials have been shared and review has begun: deposit is non-refundable.

Rescheduling

One reschedule with at least 5 business days’ notice is usually accommodated without penalty, subject to reviewer availability. Further reschedules may require a new deposit or adjusted fee.

No-shows

If scheduled readout calls or on-site sessions are missed without at least 24 hours’ notice, that session is considered delivered for scheduling purposes. A replacement session may be quoted separately.

Work already started

Once repository review has begun, fees for completed stages are due. If you cancel mid-engagement, we invoice for work performed (pro-rated against the statement of work) and any non-refundable deposit portions. Partial findings may be delivered for work already paid.

Partial refunds

If we cannot complete a scoped deliverable for reasons within our control, you may choose a partial refund for undelivered portions or a revised delivery date. If delay is caused by missing access, credentials, or client decisions, timelines extend and fees already earned remain payable.

Non-refundable items

• Completed live readout sessions
• Findings packs already delivered
• Third-party costs you pre-approved (for example, specialized device lab fees)

Refund process and timing

Email info@service-ambercore.click with the engagement reference, invoice number, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method when possible, or via bank transfer, typically within 14 business days after approval.

Method

Refunds are issued in THB unless the engagement letter specifies another currency. Bank fees charged by intermediaries are not added by us but may be deducted by financial institutions.

Contact for refund requests

Service Ambercore
Office 11, 19 Sample Street, Phuket 00000
Phone: +66 76 000 652
Email: info@service-ambercore.click